Consumer acceptance of voice-activated smart home devices for product information seeking and online ordering

作者：

Highlights：

• Consumers like the convenience of voice-activated smart home devices (SHDs).

• We explore how opinion seeking and SHD utility impact voice-activated ordering.

• Hedonic attitude toward voice and device utility are primary drivers of SHD ordering.

• Facilitating conditions supporting use of SHDs are more important for men than women.

• For Millennials, choice confusion is a significant influencer of SHD device utility.

摘要

•Consumers like the convenience of voice-activated smart home devices (SHDs).•We explore how opinion seeking and SHD utility impact voice-activated ordering.•Hedonic attitude toward voice and device utility are primary drivers of SHD ordering.•Facilitating conditions supporting use of SHDs are more important for men than women.•For Millennials, choice confusion is a significant influencer of SHD device utility.

论文关键词：Voice-activated device,Amazon Alexa,Hedonic,Opinion seeking,Recommendation agents

论文评审过程：Received 23 January 2020, Revised 19 January 2021, Accepted 21 January 2021, Available online 27 January 2021, Version of Record 9 February 2021.

论文官网地址：https://doi.org/10.1016/j.chb.2021.106714