A general measure of user computing satisfaction

摘要

User satisfaction with computers is an increasingly important topic in view of the explosive growth in the number of organizational personnel who use computers in their work and the resulting need to evaluate the effectiveness of such usage. Doll and Torkzadeh (1988) presented an instrument to measure user satisfaction with specific computer applications. In the present study, data from 776 organizational knowledge workers supported the construct validity and reliability of Doll and Torkzadeh's instrument when used as a general measure of user satisfaction. This study also investigated the relationship of user satisfaction and computer attitudes, computer anxiety, computer skill, and computer usage to contribute to the nomological network of the user satisfaction construct.