The impact of communication mode and task complexity on small group performance and member satisfaction

摘要

Software technology in the form of decision and group support systems has been deployed in many work environments. In some cases, these technologies are installed and used with little understanding of how this genre of software impacts upon group work. It often is presumed that productivity of a group will increase; however, upon further investigation, this may not be the case. The current study examines the impact of technology on a number of factors including time to complete task, member satisfaction, perceived information load, the number of contributing transactions, and task complexity.