Interplay between quality disclosure and cross-channel free riding
作者：
Highlights：
• The separation of consumer information-collection channels and purchase channels.
• The impact of investment in product information disclosure on retailers of different channels.
• It may not be the best choice for retailers to actively provide product information.
• Channel characteristics affect retailer’s decision.
• Consumers’ active search for product information can affect retailers’ decision-making.
摘要
•The separation of consumer information-collection channels and purchase channels.•The impact of investment in product information disclosure on retailers of different channels.•It may not be the best choice for retailers to actively provide product information.•Channel characteristics affect retailer’s decision.•Consumers’ active search for product information can affect retailers’ decision-making.
论文关键词：Information disclosure,Showrooming and webrooming,Price competition,Cross-channel,Free riding
论文评审过程：Received 31 December 2019, Revised 28 September 2020, Accepted 30 September 2020, Available online 16 December 2020, Version of Record 25 December 2020.
论文官网地址：https://doi.org/10.1016/j.elerap.2020.101024
