How human users engage with consumer robots? A dual model of psychological ownership and trust to explain post-adoption behaviours

作者：

Highlights：

• This study sheds light on consumer robot post-adoption behaviours: intention to explore and cognitive absorption.

• This paper proposes a theoretically grounded and empirically validated framework to explain consumer robot interaction.

• We propose dual paths of trust in technology and psychological ownership for explaining the desirable behaviour.

• The moderating effects of anthropomorphism and social presence are also investigated.

摘要

•This study sheds light on consumer robot post-adoption behaviours: intention to explore and cognitive absorption.•This paper proposes a theoretically grounded and empirically validated framework to explain consumer robot interaction.•We propose dual paths of trust in technology and psychological ownership for explaining the desirable behaviour.•The moderating effects of anthropomorphism and social presence are also investigated.

论文关键词：Consumer robots,Psychological ownership,Trust,Anthropomorphism,Social presence,Cognitive absorption,Intention to explore

论文评审过程：Received 28 May 2020, Revised 5 October 2020, Accepted 6 December 2020, Available online 14 December 2020, Version of Record 21 December 2020.

论文官网地址：https://doi.org/10.1016/j.chb.2020.106660